![]() ![]() ![]() Make sure your computer meets these minimum requirements (scroll down to "System Requirements for LockDown Browser").See if your instructor has any special instructions.Monitor requires that students have a webcam. Update server is not supplying information, or the connection to update server is blocked.Respondus Monitor provides the same protections as LockDown Browser, but also allows for students to be recorded via webcam during the exam. The browser cant be used in virtual machine software such as Virtual PC, VMWare and Parallels. Please email the IT Service Desk to receive instructions and further assistance. Note: Students not located in Hong Kong having connectivity issues should consider applying for CityU's VPN service. ![]() The following articles are on the Student Support section of the "Respondus Technical Support" website.īlank screen during a LockDown Browser SessionĠx-AWS-xxx Unable to connect to Respondus Server (AWS) Mac OS: click the X button from the top left corner, then click Quit Windows: click the X button from the top right corner, then click Yes After Submit Quiz, you can close the LockDown Browser.Once you finish the quiz, please remember to click the Submit Quiz button to complete the quiz.Īll questions are answered (ticked) except "Question 4" (circled ?), so the student should answer Question 4 before "Submit Quiz".Click on the Take the Quiz button to start the quiz.Go to the course, click on Quiz from the course navigation, and then click on the quiz title.Please Sign In using your CityU EID and password. The LockDown Browser would automatically visit the CityU Canvas login screen.Mac OS: click the Close Applications button Please allow it to close those applications. Once you open the Respondus LockDown Browser, you might be asked to close a few applications.Click on the LaunchPad icon from the Dock, and the LockDown Browser icon will be shown.Īttempting a quiz with Respondus LockDown Browser.After "Installation" and "Configuration", the message "The installation was successful." would appear on the screen. ![]()
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